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Our Mission

To improve the health of people living in the culturally diverse community of Northern New Mexico through access to the highest quality healthcare, education, research and advocacy.

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Want to work in a judgment-free environment focused on compassionate care, respect, and dignity of our patients? Do you want to make a difference in your community to enhance the quality of life for all its members? At Southwest Care we believe that everyone deserves access to quality healthcare and we need team players like you to help succeed in our mission. Please click the link below to watch a short video on the great work being carried out at Southwest Care Center and then review our open positions.

https://youtu.be/YzZg3JvcFMY

Job Openings >> Centralized Scheduler (Part Time)
Centralized Scheduler (Part Time)
Summary
Title:Centralized Scheduler (Part Time)
ID:1330
Services:N/A
Location:810 W. San Mateo, Santa Fe, NM 87505
Description
In performance of their respective tasks and duties all employees of Southwest CARE Center are expected to conform to the following:
  • Uphold all principles of confidentiality and patient care to the fullest extent.
  • Adhere to all professional and ethical behavior standards of the healthcare industry.
  • Interact in an honest, trustworthy and respectful manner with patients, employees, visitors and vendors.
  • Participate in departmental staff meetings, quality management activities and educational programs.
  • Comply with Southwest CARE Center policies and procedures.
POSITION PURPOSE
To answer, troubleshoot, schedule appointments, and route incoming phone calls. Handles multiple line phone system and acts as central support for all staff by performing assigned duties.

Essential Duties, functions & Responsibilities 

 
  • Provide excellent service to all incoming calls to the organization.
  • Be able to identify and prioritize issues
  • Route calls to the appropriate resources
  • Research requested information using available resources
  • Accurately update demographic and insurance information.
  • Document all calls in the computer system.
  • Participates in staff meetings and attends other meetings and seminars as requested.
  • Performs other related duties as required and assigned.
 
MINIMUM MANDATORY QUALIFICATIONS

Experience:

  • Proficient in English
  • Knowledge of call center operations.
  • Previous customer service experience.
  • Proficient in computer applications.
  • Typing skill of a minimum 40 wpm.
  • Must be able to cope with stress.
 

Education:

·High school diploma or equivalent.

PREFERRED QUALIFICATIONS:

  • Previous call center experience
  • Bilingual/Spanish language skills
  • Proficient in problem analysis
  • Organizational skills
  • Detail oriented
  • Listening skills
  • Problem solver
 
 

Please note: This is a part time position 
Shifts: Monday-Friday 9am to 1pm or 10am to 2pm

All employees must uphold all principles of confidentiality and patient care to the fullest extent. This position has access to sensitive information and a breach of these principles will be grounds for immediate termination.

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